Scot Heating Company e-shop refund policy
Non Delivery of the Product: Contact us for assistance. Claims for non-delivery must be submitted to our Head Office by email within 24 hours of date of delivery, otherwise the product will be considered delivered
Major Defects: If any major deficiency is proved, notified by email at point of delivery, accompanied by clear photographic evidence of major defect, and we fail to correct it within 5 working days (Mon – Fri) from the time of the initial complaint notification, the refund will be issued to the customer without any compensation.
Product-not-as described : Such issues should be reported to our Technical Department upon receipt of product. Clear photographic evidence must be provided proving that the product is not-as-described. Complaints which are based merely on customer false expectations or wishes are not honoured.